Presale

What payment methods are available to me?

To make a purchase on our online shop, we offer the following payment options: PayPal, direct debit, and credit card.

When and how will I receive my invoice?

After completing the order, you will receive a confirmation from us with all the information about your order.

What is free size/one size?

Free size or one size clothing is meant to fit a range of body shapes and sizes. Typically, this size designation can accommodate most customers who wear medium-sized clothing. However, if you are uncertain about the fit, please refer to our size guide for exact measurements. Clicking on the size guide will also provide specific size information to help you make an informed purchase decision.

How do I redeem a code in the online shop?

After selecting the desired items on our online shop, add them to your shopping cart. In the "shopping cart" or during checkout, you can enter your coupon code in the designated field located on the right side of the listed products and click the button next to the field. You will then see the discount applied in real time.

Returns

Where can I get a return address?

After receiving your goods, you can submit a return request by accessing the 'Order Tracking' feature below or by submitting a customer service ticket. A return label will be sent to you via email within 12 hours.

Is return shipping free?

Please note that the buyer is responsible for the return shipping cost in the case of non-quality-related returns. However, if the product has a quality issue, such as holes or damaged zippers, don't hesitate to get in touch with our customer service for assistance.

How soon can I expect my refund for the return?

Once we receive your return package, we will process your refund within 3-5 business days. However, if you paid with a credit card, please be aware that it may take the bank longer (approximately 1-2 weeks) to process the refund, depending on the credit card company.

Where are your return warehouses located?

We have return warehouses conveniently located in the United States the United Kingdom, and German for your convenience.

Orders

Can I still change or cancel my order after the ordering process?

We would like to remind our customers that once an order has been completed, no further changes can be made. If you need to modify or cancel the order, please contact our online customer service as soon as possible to ensure that your requests are handled promptly. It is important to note that any changes or cancellations must occur before the order is shipped. Please do not hesitate to contact us for assistance.

Is there any additional fee or tax?

You do not need to worry about any additional taxes, as they are already included in the order. The order has been charged with the appropriate value-added tax (VAT).

Shipping and Delivery

How can I track my order?

Rest assured that we will send you email updates after your order confirmation and once your package is shipped, providing you with the latest information on your order. By checking your email, you can easily keep track of your package status. Additionally, you can also check your order status by accessing 'Tracking Order' at the bottom of the page and entering your email address and order number.

What can I do if I received a damaged package?

We apologize for the damage to your shipment during transit. Please inspect your shipment for completeness and check if any items are missing or damaged upon delivery. If so, please file a damage report with the nearest post office and contact us with photos of the damaged package. We will promptly process your request and assist you in resolving this issue.

What do I do if an ordered item is missing from my delivery?

To speed up the shipping process and ensure your item is sent out as soon as possible, sometimes we might split up the package for shipment. Once the item is shipped, you will receive an email confirmation from us with details of the items sent. If you have any concerns or questions, please contact our customer service below.

How long does it take for the package to get to me?

Standard shipping takes 8-15 business days. Expedited shipping takes 3-7 working days. The exact delivery time depends on your specific shipping address.

What happens to my package if I am not at home when it is delivered?

If you are not home during the first attempted delivery, our shipping partner will usually leave the parcel at your doorstep or leave a notification card for you to remind to pick up the parcel at the nearby post office. Please keep an eye out for any delivery notifications.

What countries do you ship to?

We now ship to more than 30 countries, such as the United States, Canada, the United Kingdom, Germany, Austria, France, Spain and more. You can find a detailed list of countries in the drop-down menu in the "Country" section when editing the shipping address in your account.

How much are the shipping fees?

Our shipping fee is free,In addition to premium products on fast delivery.EU-9eur
International-16 eur

Account

Do I need to register before placing an order?

No, you don't have to register in order to browse our fashion products and place an order. You are welcome to do so as a guest.

How do I register for the newsletter?

Keep an eye on the subscription bar at the bottom right corner of the homepage. Enter your email and we will send you the latest news and promotions. We look forward to you!

How can I unsubscribe from the newsletter?

To unsubscribe from our newsletter, simply click on the "unsubscribe" link at the bottom of every email you receive.